Six sigma is a measurement scale upon which improvement / performance can be gauged or overall methodology that provides standardized problem-solving tools improvement.
Six Sigma is a manufacturing process control strategy which first implemented by Motorola. It was being common used by any sectors of industry nowadays, especially those precision product manufacturing. Six sigma methodology such as DMAIC and DFSS is a great methodology for all the company and manufacturing to reduce the variation and developing new products / processes.
Six Sigma manufacturing implemented to control the process or stabilize the process. Then, seeks to improve the quality of process outputs. To stable or improve the process, six sigma manufacturing tools such as measurement analysis system (MSA), statistical process control (SPC), Designs of experiment (DOE), T-test and source of variance (SOV) can be applied to achieve the six sigma goal.
Six Sigma Manufacturing relavant topic
Tuesday, June 8, 2010
Sunday, May 9, 2010
Six sigma improvement opportunity
Six sigma is to satisfy our customers and lead a business continuously improve enterprise management and a system, the concrete results by complete a large number of six sigma black or green project to take the effectiveness.
The organization can choose the six sigma project based on the following aspects of the opportunity to consider the improvements ：
1, Customers, with appropriate way to study the need of customers and satisfaction levels. By designing of questionnaires and statistical analysis to determine the level of customer satisfaction and influence the customer satisfaction the major factors. From the major needs of customers, determine the customer satisfaction based on the most crucial factors.
2. Organization's internal management, the company needs to strengthen and improve the human resources in the internal
3. By contrasting with the competitor and branch marking between the process to determine the needs of the improvement. From different users of various brands of the general satisfaction scores can be found that individual users with all kinds of satisfaction level are differences. Organization shall pay high attention on how to provide better assist to the customer in term of technical services and support.
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Thursday, November 5, 2009
Six sigma balack belt training
Six Sigma Black belts are often as change agents and there is no doubt about that, that the black belt is role most a leading position within an organization (Please note that I intentionally not say: "Quality in the Department or six sigma organization"). Black belts are full time-Six-Sigma project team leader responsible for the process improvement projects (DMAIC or DFSS) within the company. Black belts are competent and highly qualified for the application of the Six Sigma methods and tools, and facilitating and change management, and lead experts to increase customer satisfaction and productivity. Black belts four weeks completed six sigma training and mastery of matter have shown, the completion of project (n) and a check. Black belts coach green belts and receive advice and support of master black belts. It is generally expected a black is belt in a master black belt or significant economic role for the black belt is mapping in 18 months and three years. Six Sigma Black Belt qualities also, what should you be in your next black belt? Here is my personal top ten list.
You will notice that I list bulletized instead of the numbering it. This happened with intention when numbered list in the rule out, a point could is worth more than another. In this case all ten qualities as much be considered and should equally weighted.
* Customer advocacy. Black belts should easy to communicate the understanding that it customers always recipients processes, and that the customers (internal or external) the final assessment of product or service quality. Understanding customer needs ("CTQs," although they do not know the Six Sigma language yet) the key for process optimization is. Therefore, a black belt candidate should speak process variation is clear about as the removal of the key to business improvement.
* Passion. No cold fish are in six sigma. Black belts must initiative motivated itself, and have a positive personality. Sometimes they are to expect that are Cheerleader to the team and help them more productive. Passion them strength to persevere, even if the current can hard on a project.
* Change the line. Black belts showed performance as "change agent" in the past, regardless of their work tasks. During the interview, ask them as against the status quo in their last role. They have not... Oh, it is belt perhaps not the right person for your black line. Change the Organization and is, as the economy employees, change agents and the politicians can free trial have a way to run positive changes during tight end ring support for change.
* Release. Belts effective communicators, which is essential to the many roles that they serve are black: trainers, coaches and mentors. Black belts should all target groups speak in the situation understandably (by workshop staff, managers). Understanding of the different needs of viewers and adapt the message to their concerns is an effective Communicator brand. When a black belt has these qualities, power point presentation (a request in corporate America, right?) Is a breeze.
* Business Acumen. Belts executives are black to the quality managers of the past. As such they should business knowledge and the ability to the connection between the projects and the desired results. How is a project that businesses more competitive and financially? You can questions during the interview, to determine whether belt candidates have the black in this context their roles.
* Project management. Six Sigma is a project at a time. We should not lose sight of the fact, that the black belt projects must be from the scope, requirements, resources, timeline, and variance perspectives. Knowledge of project management are essential foundations and experience the management of projects.
* Technical aptitude. The black candidates as diploma engineer or statistical but in some cases beneficial is belt - provided the other top ten qualities are also present. In all cases is a black belt is the collection and analysis of data to determine an improvement strategy. Without some technical aptitude (computer / software knowledge and analytical skills) of the black belt is frustrated in this role.
* Team player and leader. Black belts must have the ability to work with teams, part of a team, and understand team dynamics . Relating to the effective lead of a team of that the black belt to touch is people with good skills influence and motivate others.
* Results oriented. Black belts it is expected that the implementation and tangible results for the company. You must work hard and fast to show success. * Fun. Black belts should their jobs if they passionately about them. With fun, you encourage others to do the same. Qualities, the not the top ten (but important)
* Trust and integrity. It goes without saying, almost, but if I had someone not list these two qualities me by E-Mail. This requirements and non-negotiable.
* Deep process knowledge. Sigma, which with a team of experts work six errors to improve and a process. It is obvious, a deep knowledge of process examined in the team. It must not black belt, but it can.
* Been there, done that. Sometimes a team is to credibility the black belt, that "the through them." If the team is, it can help, the acceptance of the black belt, but it is unnecessary.
* White, six sigma, ISO, TQM, etc. you you build thinking because your business leadership pipeline a black belt to a time. A specific and detailed knowledge of the Six Sigma is not - are by training, with the top ten list of properties for a black belt is (see above).
* Various professional experience. In this way, the black can belt to more than only one aspect of a process improvement project. For example, if a black belt fresh from the College statistics programme, he / she is probably mostly use newly acquired skills and tools. Belts with a diverse background projects and issues appreciate black holistic.
You will notice that I list bulletized instead of the numbering it. This happened with intention when numbered list in the rule out, a point could is worth more than another. In this case all ten qualities as much be considered and should equally weighted.
* Customer advocacy. Black belts should easy to communicate the understanding that it customers always recipients processes, and that the customers (internal or external) the final assessment of product or service quality. Understanding customer needs ("CTQs," although they do not know the Six Sigma language yet) the key for process optimization is. Therefore, a black belt candidate should speak process variation is clear about as the removal of the key to business improvement.
* Passion. No cold fish are in six sigma. Black belts must initiative motivated itself, and have a positive personality. Sometimes they are to expect that are Cheerleader to the team and help them more productive. Passion them strength to persevere, even if the current can hard on a project.
* Change the line. Black belts showed performance as "change agent" in the past, regardless of their work tasks. During the interview, ask them as against the status quo in their last role. They have not... Oh, it is belt perhaps not the right person for your black line. Change the Organization and is, as the economy employees, change agents and the politicians can free trial have a way to run positive changes during tight end ring support for change.
* Release. Belts effective communicators, which is essential to the many roles that they serve are black: trainers, coaches and mentors. Black belts should all target groups speak in the situation understandably (by workshop staff, managers). Understanding of the different needs of viewers and adapt the message to their concerns is an effective Communicator brand. When a black belt has these qualities, power point presentation (a request in corporate America, right?) Is a breeze.
* Business Acumen. Belts executives are black to the quality managers of the past. As such they should business knowledge and the ability to the connection between the projects and the desired results. How is a project that businesses more competitive and financially? You can questions during the interview, to determine whether belt candidates have the black in this context their roles.
* Project management. Six Sigma is a project at a time. We should not lose sight of the fact, that the black belt projects must be from the scope, requirements, resources, timeline, and variance perspectives. Knowledge of project management are essential foundations and experience the management of projects.
* Technical aptitude. The black candidates as diploma engineer or statistical but in some cases beneficial is belt - provided the other top ten qualities are also present. In all cases is a black belt is the collection and analysis of data to determine an improvement strategy. Without some technical aptitude (computer / software knowledge and analytical skills) of the black belt is frustrated in this role.
* Team player and leader. Black belts must have the ability to work with teams, part of a team, and understand team dynamics . Relating to the effective lead of a team of that the black belt to touch is people with good skills influence and motivate others.
* Results oriented. Black belts it is expected that the implementation and tangible results for the company. You must work hard and fast to show success. * Fun. Black belts should their jobs if they passionately about them. With fun, you encourage others to do the same. Qualities, the not the top ten (but important)
* Trust and integrity. It goes without saying, almost, but if I had someone not list these two qualities me by E-Mail. This requirements and non-negotiable.
* Deep process knowledge. Sigma, which with a team of experts work six errors to improve and a process. It is obvious, a deep knowledge of process examined in the team. It must not black belt, but it can.
* Been there, done that. Sometimes a team is to credibility the black belt, that "the through them." If the team is, it can help, the acceptance of the black belt, but it is unnecessary.
* White, six sigma, ISO, TQM, etc. you you build thinking because your business leadership pipeline a black belt to a time. A specific and detailed knowledge of the Six Sigma is not - are by training, with the top ten list of properties for a black belt is (see above).
* Various professional experience. In this way, the black can belt to more than only one aspect of a process improvement project. For example, if a black belt fresh from the College statistics programme, he / she is probably mostly use newly acquired skills and tools. Belts with a diverse background projects and issues appreciate black holistic.
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Wednesday, October 28, 2009
Customer complaints handling tips necessary to know
According to research, organization can boost profit by 100% by retaining 5% more of their customers. To remain the customer loyalty, product quality and marketing is not enough, after sales service and support are important. Customer complaint handling directly show the ability of the company on handling abnormality. Customer complaints handling is very important because 75% to 98% of those customers whose complaints are resolves remain loyal to the organization.
The best method to handle customer complaint is first to calm down the customer if the complainer is angry. And never explains to the customer why things went wrong unless they asked for it. The reason is communication can never go through smoothly if any party is angry. The explanation during the complaining is rude, and the complainer will never listen on it. It can be an excuse since the reason never be investigated or saying without proof.
Listen is the best way to understand the problem that the complainer facing. Then, please them with the action or words. If not sure what the action shall be taken, always consult and come back with solution or at least keep them informed on the action will be taken.
The worst is shirking the responsibility. Customer do not like to listen that the company staff telling that it is not their department problem and ask for call for another department, this kind of story is never ending story, the second department will tell the same and finally the complainer found they can reach to the right place, then they leave. Means the company are loosing customer. It will be better if the staff can take down all details and consult concern department and return call to customer, or they shall helps the complainer connect to the right department.
The best method to handle customer complaint is first to calm down the customer if the complainer is angry. And never explains to the customer why things went wrong unless they asked for it. The reason is communication can never go through smoothly if any party is angry. The explanation during the complaining is rude, and the complainer will never listen on it. It can be an excuse since the reason never be investigated or saying without proof.
Listen is the best way to understand the problem that the complainer facing. Then, please them with the action or words. If not sure what the action shall be taken, always consult and come back with solution or at least keep them informed on the action will be taken.
The worst is shirking the responsibility. Customer do not like to listen that the company staff telling that it is not their department problem and ask for call for another department, this kind of story is never ending story, the second department will tell the same and finally the complainer found they can reach to the right place, then they leave. Means the company are loosing customer. It will be better if the staff can take down all details and consult concern department and return call to customer, or they shall helps the complainer connect to the right department.
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